---
title: "Hospitality employees research: papers and trends"
description: "From 2017 to 2026 (so far), the keyword “hospitality employees” appeared in 245 papers in the tracked journals, most of them in tourism and hospitality (234), marketing (6) and management (5)."
url: https://scholar4ai.com/keywords/hospitality-employees
markdown_url: https://scholar4ai.com/keywords/hospitality-employees.md
license: CC BY-NC 4.0 (https://creativecommons.org/licenses/by-nc/4.0/)
share_text: "From 2017 to 2026 (so far), the keyword “hospitality employees” appeared in 245 papers in the tracked journals, most of them in tourism and hospitality (234), marketing (6) and management (5). (as of 2026-11-04)"
data_url: https://scholar4ai.com/data/rankings.json
updated: 2026-11-04T00:03:46+09:00
window: 2026-10-06 to 2026-11-04
source: OpenAlex (CC0)
---

# Papers on “hospitality employees”

Research on “hospitality employees” in the 480 tracked journals: papers per year and category, the journals, institutions and countries publishing it, the keywords studied with it and its most-cited papers. It is not among the most frequent keywords of the last 30 days, so this page has no list of its latest papers.

Back to the ranking: https://scholar4ai.com/rankings/keywords.md

## Key findings

- From 2017 to 2026 (so far), the keyword “hospitality employees” appeared in 245 papers in the tracked journals, most of them in tourism and hospitality (234), marketing (6) and management (5).
- 37 of them were published in 2025, against 6 in 2017.
- Since 2023, the institutions with the most of these papers were Hong Kong Polytechnic University (12), Jinan University (8) and Auckland University of Technology (7).
- The journals publishing most of them were International Journal of Hospitality Management (110), Tourism Management (12) and Journal of Hospitality and Tourism Management (12).
- The most-cited of them is “Turnover intention in the hospitality industry: A meta-analysis” (International Journal of Hospitality Management, 2020), with 357 citations.

## Papers per year

*Papers per publication year and category*

| Category | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 (so far) |
|---|---:|---:|---:|---:|---:|---:|---:|---:|---:|---:|
| [Tourism and Hospitality](https://scholar4ai.com/categories/tourism-and-hospitality.md) | 6 | 9 | 16 | 25 | 18 | 24 | 28 | 38 | 34 | 36 |
| [Marketing](https://scholar4ai.com/categories/marketing.md) | 0 | 0 | 0 | 0 | 1 | 0 | 1 | 1 | 2 | 1 |
| [Management](https://scholar4ai.com/categories/management.md) | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 1 | 3 |
| All categories | 6 | 9 | 16 | 25 | 20 | 24 | 29 | 39 | 37 | 40 |

## Where the papers come from

*Journals with the most papers, since 2023*

| # | Journal | Papers |
|---:|---|---:|
| 1 | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 110 |
| 2 | [Tourism Management](https://scholar4ai.com/journals/tourism-management.md) | 12 |
| 3 | [Journal of Hospitality and Tourism Management](https://scholar4ai.com/journals/journal-of-hospitality-and-tourism-management.md) | 12 |
| 4 | [Journal of Retailing and Consumer Services](https://scholar4ai.com/journals/journal-of-retailing-and-consumer-services.md) | 3 |
| 5 | [Annals of Tourism Research](https://scholar4ai.com/journals/annals-of-tourism-research.md) | 1 |
| 6 | [Public Relations Review](https://scholar4ai.com/journals/public-relations-review.md) | 1 |
| 7 | [Journal of Business and Psychology](https://scholar4ai.com/journals/journal-of-business-and-psychology.md) | 1 |
| 8 | [IIMB Management Review](https://scholar4ai.com/journals/iimb-management-review.md) | 1 |
| 9 | [Journal of Brand Management](https://scholar4ai.com/journals/journal-of-brand-management.md) | 1 |
| 10 | [Service Business](https://scholar4ai.com/journals/service-business.md) | 1 |

*Institutions with the most papers, since 2023*

| # | Institution | Papers |
|---:|---|---:|
| 1 | [Hong Kong Polytechnic University](https://scholar4ai.com/institutions/hong-kong-polytechnic-university.md) | 12 |
| 2 | [Jinan University](https://scholar4ai.com/institutions/jinan-university.md) | 8 |
| 3 | Auckland University of Technology | 7 |
| 4 | [Macau University of Science and Technology](https://scholar4ai.com/institutions/macau-university-of-science-and-technology.md) | 7 |
| 5 | [Pennsylvania State University](https://scholar4ai.com/institutions/pennsylvania-state-university.md) | 7 |
| 6 | [University of Houston](https://scholar4ai.com/institutions/university-of-houston.md) | 7 |
| 7 | [University of Macau](https://scholar4ai.com/institutions/university-of-macau.md) | 7 |
| 8 | [Kyung Hee University](https://scholar4ai.com/institutions/kyung-hee-university.md) | 6 |
| 9 | [Xiamen University](https://scholar4ai.com/institutions/xiamen-university.md) | 6 |
| 10 | [City University of Macau](https://scholar4ai.com/institutions/city-university-of-macau.md) | 5 |

*Countries with the most papers, since 2023*

| # | Country | Papers |
|---:|---|---:|
| 1 | China | 65 |
| 2 | United States | 45 |
| 3 | United Kingdom | 16 |
| 4 | South Korea | 16 |
| 5 | Macao | 16 |
| 6 | Hong Kong | 14 |
| 7 | Australia | 10 |
| 8 | India | 9 |
| 9 | New Zealand | 8 |
| 10 | Taiwan | 8 |

*Keywords with the most papers, since 2023*

| # | Keyword | Papers |
|---:|---|---:|
| 1 | [hotel employees](https://scholar4ai.com/keywords/hotel-employees.md) | 23 |
| 2 | conservation of resources theory | 20 |
| 3 | employee well-being | 12 |
| 4 | frontline workers | 11 |
| 5 | work engagement | 11 |
| 6 | moderated mediation | 10 |
| 7 | [service robots](https://scholar4ai.com/keywords/service-robots.md) | 10 |
| 8 | employee motivation | 9 |
| 9 | tourism workforce | 9 |

## Most-cited papers

*Most-cited papers since 2017*

| # | Citations | Per month | Title | Journal | Published | Authors |
|---:|---:|---:|---|---|---|---|
| 1 | 357 | 4.7 | [Turnover intention in the hospitality industry: A meta-analysis](https://doi.org/10.1016/j.ijhm.2020.102599) | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 2020-07-17 | Jeongdoo Park, Hyounae Kelly Min |
| 2 | 216 | 2.5 | [Hotels’ environmental leadership and employees’ organizational citizenship behavior](https://doi.org/10.1016/j.ijhm.2019.102375) | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 2019-09-21 | Woo Gon Kim, Sean P. McGinley, Hyung‐Min Choi et al. |
| 3 | 205 | 2.5 | [Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model](https://doi.org/10.1016/j.ijhm.2019.102415) | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 2019-11-21 | Stephen Teo, Tim Bentley, Diep T. N. Nguyen |
| 4 | 171 | 1.5 | [Workplace ostracism and proactive customer service performance: A conservation of resources perspective](https://doi.org/10.1016/j.ijhm.2017.04.004) | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 2017-05-12 | Hong Zhu, Yijing Lyu, Xincai Deng et al. |
| 5 | 160 | 2.1 | [Greening the workforce to achieve environmental performance in hotel industry: A serial mediation model](https://doi.org/10.1016/j.jhtm.2020.05.007) | [Journal of Hospitality and Tourism Management](https://scholar4ai.com/journals/journal-of-hospitality-and-tourism-management.md) | 2020-06-16 | Waheed Ali Umrani, Nisar Ahmed Channa, Amna Yousaf et al. |

## Cite this page

Scholar4AI. (2026). Papers on “hospitality employees”. Journal and Conference Research Rankings. Retrieved November 4, 2026, from https://scholar4ai.com/keywords/hospitality-employees

```bibtex
@misc{scholar4ai-keywords-hospitality-employees,
  author = {{Scholar4AI}},
  title = {Papers on “hospitality employees”},
  year = {2026},
  howpublished = {\url{https://scholar4ai.com/keywords/hospitality-employees}},
  urldate = {2026-11-04},
  note = {Journal and Conference Research Rankings; data from OpenAlex (CC0); licensed CC BY-NC 4.0}
}
```

License: CC BY-NC 4.0 (https://creativecommons.org/licenses/by-nc/4.0/).