---
title: "Online reviews research: papers, trends and top journals"
description: "From 2017 to 2026 (so far), the keyword “online reviews” appeared in 1,159 papers in the tracked journals, most of them in tourism and hospitality (296), information systems (279) and AI (217)."
url: https://scholar4ai.com/keywords/online-reviews
markdown_url: https://scholar4ai.com/keywords/online-reviews.md
license: CC BY-NC 4.0 (https://creativecommons.org/licenses/by-nc/4.0/)
share_text: "From 2017 to 2026 (so far), the keyword “online reviews” appeared in 1,159 papers in the tracked journals, most of them in tourism and hospitality (296), information systems (279) and AI (217). (as of 2026-11-03)"
data_url: https://scholar4ai.com/data/rankings.json
updated: 2026-11-03T18:03:37+09:00
window: 2026-10-05 to 2026-11-03
source: OpenAlex (CC0)
---

# Papers on “online reviews”

Research on “online reviews” in the 480 tracked journals: papers per year and category, the journals, institutions and countries publishing it, the keywords studied with it and its most-cited papers. It is not among the most frequent keywords of the last 30 days, so this page has no list of its latest papers.

Back to the ranking: https://scholar4ai.com/rankings/keywords.md

## Key findings

- From 2017 to 2026 (so far), the keyword “online reviews” appeared in 1,159 papers in the tracked journals, most of them in tourism and hospitality (296), information systems (279) and AI (217).
- 155 of them were published in 2025, against 67 in 2017.
- Since 2023, the institutions with the most of these papers were Hong Kong Polytechnic University (26), Sichuan University (26) and Harbin Institute of Technology (17).
- The journals publishing most of them were Journal of Retailing and Consumer Services (69), International Journal of Hospitality Management (49) and Expert Systems with Applications (39).
- The most-cited of them is “Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse” (International Journal of Information Management, 2019), with 783 citations.

## Papers per year

*Papers per publication year and category*

| Category | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 (so far) |
|---|---:|---:|---:|---:|---:|---:|---:|---:|---:|---:|
| [Tourism and Hospitality](https://scholar4ai.com/categories/tourism-and-hospitality.md) | 23 | 22 | 33 | 30 | 32 | 33 | 29 | 33 | 41 | 20 |
| [Information Systems](https://scholar4ai.com/categories/information-systems.md) | 16 | 17 | 22 | 25 | 32 | 38 | 33 | 33 | 29 | 34 |
| [AI](https://scholar4ai.com/categories/ai.md) | 14 | 11 | 10 | 25 | 23 | 32 | 27 | 23 | 36 | 16 |
| [Marketing](https://scholar4ai.com/categories/marketing.md) | 6 | 9 | 2 | 7 | 12 | 16 | 21 | 36 | 26 | 23 |
| [Management](https://scholar4ai.com/categories/management.md) | 5 | 7 | 3 | 10 | 9 | 16 | 14 | 10 | 7 | 9 |
| [Operations Research](https://scholar4ai.com/categories/operations-research.md) | 1 | 2 | 3 | 7 | 11 | 10 | 6 | 14 | 10 | 10 |
| [Economics](https://scholar4ai.com/categories/economics.md) | 2 | 1 | 3 | 2 | 5 | 2 | 2 | 5 | 3 | 6 |
| [Finance](https://scholar4ai.com/categories/finance.md) | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 2 | 2 | 0 |
| [Accounting](https://scholar4ai.com/categories/accounting.md) | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 |
| [Higher Education and Research](https://scholar4ai.com/categories/higher-education-and-research.md) | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| [Health Economics and Policy](https://scholar4ai.com/categories/health-economics-and-policy.md) | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| [Statistics](https://scholar4ai.com/categories/statistics.md) | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| All categories | 67 | 69 | 77 | 107 | 125 | 148 | 134 | 158 | 155 | 119 |

## Where the papers come from

*Journals with the most papers, since 2023*

| # | Journal | Papers |
|---:|---|---:|
| 1 | [Journal of Retailing and Consumer Services](https://scholar4ai.com/journals/journal-of-retailing-and-consumer-services.md) | 69 |
| 2 | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 49 |
| 3 | [Expert Systems with Applications](https://scholar4ai.com/journals/expert-systems-with-applications.md) | 39 |
| 4 | [Electronic Commerce Research](https://scholar4ai.com/journals/electronic-commerce-research.md) | 39 |
| 5 | [Decision Support Systems](https://scholar4ai.com/journals/decision-support-systems.md) | 24 |
| 6 | [Tourism Management](https://scholar4ai.com/journals/tourism-management.md) | 23 |
| 7 | [Journal of Business Research](https://scholar4ai.com/journals/journal-of-business-research.md) | 22 |
| 8 | [Information Processing & Management](https://scholar4ai.com/journals/information-processing-management.md) | 17 |
| 9 | [Information & Management](https://scholar4ai.com/journals/information-management.md) | 17 |
| 10 | [Electronic Commerce Research and Applications](https://scholar4ai.com/journals/electronic-commerce-research-and-applications.md) | 16 |

*Institutions with the most papers, since 2023*

| # | Institution | Papers |
|---:|---|---:|
| 1 | [Hong Kong Polytechnic University](https://scholar4ai.com/institutions/hong-kong-polytechnic-university.md) | 26 |
| 2 | [Sichuan University](https://scholar4ai.com/institutions/sichuan-university.md) | 26 |
| 3 | [Harbin Institute of Technology](https://scholar4ai.com/institutions/harbin-institute-of-technology.md) | 17 |
| 4 | [Sun Yat-sen University](https://scholar4ai.com/institutions/sun-yat-sen-university.md) | 12 |
| 5 | [Dongbei University of Finance and Economics](https://scholar4ai.com/institutions/dongbei-university-of-finance-and-economics.md) | 11 |
| 6 | [University of Macau](https://scholar4ai.com/institutions/university-of-macau.md) | 11 |
| 7 | [City University of Macau](https://scholar4ai.com/institutions/city-university-of-macau.md) | 10 |
| 8 | [Hefei University of Technology](https://scholar4ai.com/institutions/hefei-university-of-technology.md) | 10 |
| 9 | [Nankai University](https://scholar4ai.com/institutions/nankai-university.md) | 10 |
| 10 | [Virginia Tech](https://scholar4ai.com/institutions/virginia-tech.md) | 10 |

*Countries with the most papers, since 2023*

| # | Country | Papers |
|---:|---|---:|
| 1 | China | 289 |
| 2 | United States | 102 |
| 3 | South Korea | 43 |
| 4 | Hong Kong | 40 |
| 5 | United Kingdom | 39 |
| 6 | Spain | 34 |
| 7 | India | 34 |
| 8 | Macao | 26 |
| 9 | France | 25 |
| 10 | Australia | 17 |

*Keywords with the most papers, since 2023*

| # | Keyword | Papers |
|---:|---|---:|
| 1 | [sentiment analysis](https://scholar4ai.com/keywords/sentiment-analysis.md) | 61 |
| 2 | [purchase decision](https://scholar4ai.com/keywords/purchase-decision.md) | 45 |
| 3 | [e-commerce](https://scholar4ai.com/keywords/e-commerce.md) | 43 |
| 4 | [customer satisfaction](https://scholar4ai.com/keywords/customer-satisfaction.md) | 42 |
| 5 | user-generated content | 38 |
| 6 | review helpfulness | 34 |
| 7 | [consumer behavior](https://scholar4ai.com/keywords/consumer-behavior.md) | 31 |
| 8 | TripAdvisor | 30 |
| 9 | electronic word of mouth | 24 |

## Most-cited papers

*Most-cited papers since 2017*

| # | Citations | Per month | Title | Journal | Published | Authors |
|---:|---:|---:|---|---|---|---|
| 1 | 783 | 8.7 | [Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse](https://doi.org/10.1016/j.ijinfomgt.2019.04.008) | [International Journal of Information Management](https://scholar4ai.com/journals/international-journal-of-information-management.md) | 2019-05-11 | Ali Abdallah Alalwan |
| 2 | 646 | 8.9 | [The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms](https://doi.org/10.1016/j.ijinfomgt.2020.102251) | [International Journal of Information Management](https://scholar4ai.com/journals/international-journal-of-information-management.md) | 2020-10-21 | Kai Kang, Jinxuan Lu, Lingyun Guo et al. |
| 3 | 517 | 4.6 | [Bibliometrics of social media research: A co-citation and co-word analysis](https://doi.org/10.1016/j.ijhm.2017.06.012) | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 2017-07-09 | Xi Yu Leung, Jie Sun, Billy Bai |
| 4 | 485 | 7.6 | [Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis](https://doi.org/10.1016/j.jbusres.2021.07.015) | [Journal of Business Research](https://scholar4ai.com/journals/journal-of-business-research.md) | 2021-07-16 | Naveen Donthu, Satish Kumar, Neeraj Pandey et al. |
| 5 | 481 | 4.7 | [What do Airbnb users care about? An analysis of online review comments](https://doi.org/10.1016/j.ijhm.2018.04.004) | [International Journal of Hospitality Management](https://scholar4ai.com/journals/international-journal-of-hospitality-management.md) | 2018-05-01 | Mingming Cheng, Xin Jin |

## Research ideas that follow this keyword

- [Fake reviews from language models](https://scholar4ai.com/ideas/fake-reviews-from-language-models.md)

## Cite this page

Scholar4AI. (2026). Papers on “online reviews”. Journal and Conference Research Rankings. Retrieved November 3, 2026, from https://scholar4ai.com/keywords/online-reviews

```bibtex
@misc{scholar4ai-keywords-online-reviews,
  author = {{Scholar4AI}},
  title = {Papers on “online reviews”},
  year = {2026},
  howpublished = {\url{https://scholar4ai.com/keywords/online-reviews}},
  urldate = {2026-11-03},
  note = {Journal and Conference Research Rankings; data from OpenAlex (CC0); licensed CC BY-NC 4.0}
}
```

License: CC BY-NC 4.0 (https://creativecommons.org/licenses/by-nc/4.0/).