Papers on “service robots”
Research on “service robots” in the 480 tracked journals: papers per year and category, the journals, institutions and countries publishing it, the keywords studied with it and its most-cited papers. It is not among the most frequent keywords of the last 30 days, so this page has no list of its latest papers. Also as Markdown.
← Top research keywords · Keyword trends
Key findings#
- From 2017 to 2026 (so far), the keyword “service robots” appeared in 278 papers in the tracked journals, most of them in tourism and hospitality (156), management (50) and marketing (36).
- 48 of them were published in 2025, against 0 in 2017.
- Since 2023, the institutions with the most of these papers were Hanyang University (10), Jinan University (10) and Sun Yat-sen University (10).
- The journals publishing most of them were International Journal of Hospitality Management (66), Journal of Business Research (18) and Journal of Retailing and Consumer Services (18).
- The most-cited of them is “Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI” (Journal of the Academy of Marketing Science, 2021), with 1,196 citations.
Papers per year#
20172026 (so far)
| Category | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 (so far) |
|---|---|---|---|---|---|---|---|---|---|---|
| Tourism and Hospitality | 0 | 0 | 4 | 12 | 8 | 29 | 15 | 34 | 29 | 25 |
| Management | 0 | 0 | 1 | 1 | 2 | 5 | 15 | 10 | 7 | 9 |
| Marketing | 0 | 0 | 0 | 0 | 4 | 10 | 2 | 5 | 6 | 9 |
| AI | 0 | 1 | 1 | 1 | 4 | 3 | 2 | 2 | 2 | 3 |
| Information Systems | 0 | 0 | 0 | 3 | 1 | 2 | 4 | 0 | 3 | 3 |
| Operations Research | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 |
| All categories | 0 | 1 | 6 | 17 | 19 | 49 | 38 | 51 | 48 | 49 |
Where the papers come from#
| # | Journal | Papers |
|---|---|---|
| 1 | International Journal of Hospitality Management | 66 |
| 2 | Journal of Business Research | 18 |
| 3 | Journal of Retailing and Consumer Services | 18 |
| 4 | Journal of Hospitality and Tourism Management | 16 |
| 5 | Technological Forecasting and Social Change | 14 |
| 6 | Tourism Management | 10 |
| 7 | Expert Systems with Applications | 5 |
| 8 | Tourism Management Perspectives | 5 |
| 9 | Information Technology & Tourism | 4 |
| 10 | Information Systems Frontiers | 3 |
| # | Institution | Papers |
|---|---|---|
| 1 | Hanyang University | 10 |
| 2 | Jinan University | 10 |
| 3 | Sun Yat-sen University | 10 |
| 4 | City University of Macau | 7 |
| 5 | Huazhong University of Science and Technology | 7 |
| 6 | Macau University of Science and Technology | 7 |
| 7 | Michigan State University | 7 |
| 8 | University of Surrey | 6 |
| 9 | Foshan University | 5 |
| 10 | Griffith University | 5 |
| # | Country | Papers |
|---|---|---|
| 1 | China | 84 |
| 2 | United States | 53 |
| 3 | South Korea | 24 |
| 4 | United Kingdom | 23 |
| 5 | Macao | 16 |
| 6 | Australia | 13 |
| 7 | Hong Kong | 13 |
| 8 | Canada | 11 |
| 9 | India | 9 |
| 10 | Spain | 8 |
| # | Keyword | Papers |
|---|---|---|
| 1 | human-robot interaction | 65 |
| 2 | hospitality industry | 27 |
| 3 | customer satisfaction | 20 |
| 4 | anthropomorphism | 18 |
| 5 | humanoid robots | 13 |
| 6 | service failure | 13 |
| 7 | consumer acceptance | 11 |
| 8 | hospitality employees | 10 |
| 9 | hospitality services | 10 |
Most-cited papers#
Cite this page
Scholar4AI. (2026). Papers on “service robots”. Journal and Conference Research Rankings. Retrieved November 3, 2026, from https://scholar4ai.com/keywords/service-robots
@misc{scholar4ai-keywords-service-robots,
author = {{Scholar4AI}},
title = {Papers on “service robots”},
year = {2026},
howpublished = {\url{https://scholar4ai.com/keywords/service-robots}},
urldate = {2026-11-03},
note = {Journal and Conference Research Rankings; data from OpenAlex (CC0); licensed CC BY-NC 4.0}
}