Papers on “online reviews”
Research on “online reviews” in the 480 tracked journals: papers per year and category, the journals, institutions and countries publishing it, the keywords studied with it and its most-cited papers. It is not among the most frequent keywords of the last 30 days, so this page has no list of its latest papers. Also as Markdown.
← Top research keywords · Keyword trends
Key findings#
- From 2017 to 2026 (so far), the keyword “online reviews” appeared in 1,159 papers in the tracked journals, most of them in tourism and hospitality (296), information systems (279) and AI (217).
- 155 of them were published in 2025, against 67 in 2017.
- Since 2023, the institutions with the most of these papers were Hong Kong Polytechnic University (26), Sichuan University (26) and Harbin Institute of Technology (17).
- The journals publishing most of them were Journal of Retailing and Consumer Services (69), International Journal of Hospitality Management (49) and Expert Systems with Applications (39).
- The most-cited of them is “Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse” (International Journal of Information Management, 2019), with 783 citations.
Papers per year#
20172026 (so far)
| Category | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 (so far) |
|---|---|---|---|---|---|---|---|---|---|---|
| Tourism and Hospitality | 23 | 22 | 33 | 30 | 32 | 33 | 29 | 33 | 41 | 20 |
| Information Systems | 16 | 17 | 22 | 25 | 32 | 38 | 33 | 33 | 29 | 34 |
| AI | 14 | 11 | 10 | 25 | 23 | 32 | 27 | 23 | 36 | 16 |
| Marketing | 6 | 9 | 2 | 7 | 12 | 16 | 21 | 36 | 26 | 23 |
| Management | 5 | 7 | 3 | 10 | 9 | 16 | 14 | 10 | 7 | 9 |
| Operations Research | 1 | 2 | 3 | 7 | 11 | 10 | 6 | 14 | 10 | 10 |
| Economics | 2 | 1 | 3 | 2 | 5 | 2 | 2 | 5 | 3 | 6 |
| Finance | 0 | 0 | 0 | 1 | 1 | 1 | 0 | 2 | 2 | 0 |
| Accounting | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 1 | 1 |
| Higher Education and Research | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 |
| Health Economics and Policy | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| Statistics | 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 |
| All categories | 67 | 69 | 77 | 107 | 125 | 148 | 134 | 158 | 155 | 119 |
Where the papers come from#
| # | Journal | Papers |
|---|---|---|
| 1 | Journal of Retailing and Consumer Services | 69 |
| 2 | International Journal of Hospitality Management | 49 |
| 3 | Expert Systems with Applications | 39 |
| 4 | Electronic Commerce Research | 39 |
| 5 | Decision Support Systems | 24 |
| 6 | Tourism Management | 23 |
| 7 | Journal of Business Research | 22 |
| 8 | Information Processing & Management | 17 |
| 9 | Information & Management | 17 |
| 10 | Electronic Commerce Research and Applications | 16 |
| # | Institution | Papers |
|---|---|---|
| 1 | Hong Kong Polytechnic University | 26 |
| 2 | Sichuan University | 26 |
| 3 | Harbin Institute of Technology | 17 |
| 4 | Sun Yat-sen University | 12 |
| 5 | Dongbei University of Finance and Economics | 11 |
| 6 | University of Macau | 11 |
| 7 | City University of Macau | 10 |
| 8 | Hefei University of Technology | 10 |
| 9 | Nankai University | 10 |
| 10 | Virginia Tech | 10 |
| # | Country | Papers |
|---|---|---|
| 1 | China | 289 |
| 2 | United States | 102 |
| 3 | South Korea | 43 |
| 4 | Hong Kong | 40 |
| 5 | United Kingdom | 39 |
| 6 | Spain | 34 |
| 7 | India | 34 |
| 8 | Macao | 26 |
| 9 | France | 25 |
| 10 | Australia | 17 |
| # | Keyword | Papers |
|---|---|---|
| 1 | sentiment analysis | 61 |
| 2 | purchase decision | 45 |
| 3 | e-commerce | 43 |
| 4 | customer satisfaction | 42 |
| 5 | user-generated content | 38 |
| 6 | review helpfulness | 34 |
| 7 | consumer behavior | 31 |
| 8 | TripAdvisor | 30 |
| 9 | electronic word of mouth | 24 |
Most-cited papers#
Research ideas that follow this keyword#
Cite this page
Scholar4AI. (2026). Papers on “online reviews”. Journal and Conference Research Rankings. Retrieved November 3, 2026, from https://scholar4ai.com/keywords/online-reviews
@misc{scholar4ai-keywords-online-reviews,
author = {{Scholar4AI}},
title = {Papers on “online reviews”},
year = {2026},
howpublished = {\url{https://scholar4ai.com/keywords/online-reviews}},
urldate = {2026-11-03},
note = {Journal and Conference Research Rankings; data from OpenAlex (CC0); licensed CC BY-NC 4.0}
}