Papers on “e-commerce”
Research on “e-commerce” in the 480 tracked journals: papers per year and category, the journals, institutions and countries publishing it, the keywords studied with it and its most-cited papers. It is not among the most frequent keywords of the last 30 days, so this page has no list of its latest papers. Also as Markdown.
← Top research keywords · Keyword trends
Key findings#
- From 2017 to 2026 (so far), the keyword “e-commerce” appeared in 1,232 papers in the tracked journals, most of them in information systems (395), operations research (194) and marketing (189).
- 177 of them were published in 2025, against 79 in 2017.
- Since 2023, the institutions with the most of these papers were Sichuan University (13), Hefei University of Technology (10) and Hong Kong Polytechnic University (8).
- The journals publishing most of them were Journal of Retailing and Consumer Services (71), Electronic Commerce Research (68) and Electronic Commerce Research and Applications (35).
- The most-cited of them is “AI-based chatbots in customer service and their effects on user compliance” (Electronic Markets, 2020), with 1,194 citations.
Papers per year#
20172026 (so far)
| Category | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 (so far) |
|---|---|---|---|---|---|---|---|---|---|---|
| Information Systems | 36 | 32 | 38 | 45 | 36 | 39 | 49 | 44 | 40 | 36 |
| Operations Research | 9 | 12 | 12 | 13 | 19 | 28 | 20 | 25 | 35 | 21 |
| Marketing | 8 | 9 | 19 | 17 | 18 | 21 | 15 | 31 | 28 | 23 |
| Management | 7 | 9 | 7 | 11 | 24 | 35 | 19 | 23 | 20 | 11 |
| Economics | 6 | 7 | 4 | 9 | 16 | 12 | 31 | 17 | 21 | 10 |
| AI | 11 | 8 | 9 | 10 | 14 | 11 | 14 | 5 | 26 | 6 |
| Finance | 1 | 2 | 2 | 2 | 4 | 2 | 2 | 7 | 7 | 4 |
| Tourism and Hospitality | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
| Accounting | 1 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
| Higher Education and Research | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
| All categories | 79 | 81 | 92 | 110 | 131 | 148 | 150 | 152 | 177 | 112 |
Where the papers come from#
| # | Journal | Papers |
|---|---|---|
| 1 | Journal of Retailing and Consumer Services | 71 |
| 2 | Electronic Commerce Research | 68 |
| 3 | Electronic Commerce Research and Applications | 35 |
| 4 | Decision Support Systems | 17 |
| 5 | Expert Systems with Applications | 17 |
| 6 | Technological Forecasting and Social Change | 15 |
| 7 | Electronic Markets | 15 |
| 8 | Journal of Business Research | 13 |
| 9 | International Journal of Production Economics | 12 |
| 10 | Transportation Research Part A Policy and Practice | 12 |
| # | Institution | Papers |
|---|---|---|
| 1 | Sichuan University | 13 |
| 2 | Hefei University of Technology | 10 |
| 3 | Hong Kong Polytechnic University | 8 |
| 4 | Tsinghua University | 8 |
| 5 | Zhejiang University | 8 |
| 6 | Central South University | 7 |
| 7 | NOVA School of Business and Economics | 7 |
| 8 | Sungkyunkwan University | 7 |
| 9 | Sunway University | 7 |
| 10 | Tianjin University | 7 |
| # | Country | Papers |
|---|---|---|
| 1 | China | 237 |
| 2 | United States | 93 |
| 3 | India | 54 |
| 4 | Germany | 38 |
| 5 | United Kingdom | 38 |
| 6 | Australia | 28 |
| 7 | Spain | 25 |
| 8 | South Korea | 24 |
| 9 | Italy | 20 |
| 10 | Hong Kong | 17 |
| # | Keyword | Papers |
|---|---|---|
| 1 | consumer behavior | 55 |
| 2 | online reviews | 43 |
| 3 | COVID-19 pandemic | 35 |
| 4 | purchase decision | 34 |
| 5 | purchase intention | 32 |
| 6 | online shopping | 30 |
| 7 | customer satisfaction | 27 |
| 8 | China | 24 |
| 9 | online retail | 24 |
Most-cited papers#
| # | Citations | Per month | Title | Journal | Published | Authors |
|---|---|---|---|---|---|---|
| 1 | 1,194 | 15.0 | AI-based chatbots in customer service and their effects on user compliance | Electronic Markets | 2020-03-17 | Martin Adam, Michael Wessel, Alexander Benlian |
| 2 | 707 | 8.3 | Digitalization and economic growth: A comparative analysis of Sub-Saharan Africa and OECD economies | Telecommunications Policy | 2019-09-26 | Godwin Aloyce Myovella, Mehmet Karaçuka, Justus Haucap |
| 3 | 631 | 8.6 | Last-mile delivery concepts: a survey from an operational research perspective | OR Spectrum | 2020-09-21 | Nils Boysen, Stefan Fedtke, Stefan Schwerdfeger |
| 4 | 602 | 6.6 | Measuring social media influencer index- insights from facebook, Twitter and Instagram | Journal of Retailing and Consumer Services | 2019-03-26 | Anuja Arora, Shivam Bansal, Chandra Shekhar Kandpal et al. |
| 5 | 586 | 5.5 | The Impact of Digital Transformation on the Retailing Value Chain | International Journal of Research in Marketing | 2018-01-01 | Werner Reinartz, Nico Wiegand, Monika Imschloß |
Cite this page
Scholar4AI. (2026). Papers on “e-commerce”. Journal and Conference Research Rankings. Retrieved November 3, 2026, from https://scholar4ai.com/keywords/e-commerce
@misc{scholar4ai-keywords-e-commerce,
author = {{Scholar4AI}},
title = {Papers on “e-commerce”},
year = {2026},
howpublished = {\url{https://scholar4ai.com/keywords/e-commerce}},
urldate = {2026-11-03},
note = {Journal and Conference Research Rankings; data from OpenAlex (CC0); licensed CC BY-NC 4.0}
}